OFFICE MANAGER (FULL-TIME)

Oversee the club’s daily operations. Working in conjunction with the General Manager and the management team to ensure optimal member experience. The Office Manager will take ownership to manage the office responsibilities, manage the pro shop, the demo program and bookkeeping responsibilities. The Office Manager will provide feedback to the overall PCKLRAMA organization on what’s working and what improvements can be made. The Office Manager will be responsible for the club in the absence of the Assistant General Manager or General Manager. 

Full-Time Role

$52,000 per Year 

• Maintain a tidy and functional workspace, managing pro shop, and overseeing equipment maintenance
• Manage the pro shop and assist players with paddle demo
• Manage the office budget, processing invoices, and tracking expenses
• Act as a point of contact for internal and external communication, including managing phone lines, emails, and correspondence
• Schedule meetings, appointments, and travel arrangements, as well as coordinating company events
• Maintain organized files and databases, both physical and electronic
• Track office and pickleball supplies, ensuring adequate stock levels
• Assist with the onboarding process for new employees
• Provide training to staff on office procedures and systems
• Address customer inquiries and complaints, both in person and over the phone or email
• Coordinate special projects and tasks as assigned
• Ensure adherence to company policies and procedures
• Maintain a safe and secure work environment
• Able to prioritize tasks, manage multiple projects simultaneously, and meet deadlines

• An Associates or Bachelor’s degree in Business Management or a similar field is desired
• Prior managerial experience in a similar industry or role
• Strong ability to lead, inspire, and manage teams
• Understanding of budgeting, financial reporting, and performance metrics
• Excellent verbal and written communication skills
• Aptitude for addressing challenges and implementing solutions
• Capable of maneuvering and excelling in a rapidly changing setting 

• Administrative Support - Drafting schedules, managing budgets, and assisting with administrative tasks
• Customer Service - Ensuring customer satisfaction and addressing customer issues
• Organizational Skills - The capacity to handle multiple tasks and maintain attention to detail
• Management Experience - Previous experience in supervision or management is typically essential
• Communication & Interpersonal Skills - Excellent verbal and written communication skills, with the ability to interact professionally with all levels of staff and external contacts
• Problem-Solving & Decision-Making - Ability to identify and resolve issues, make sound judgments, and adapt to changing situations
• Technical Proficiency - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software
• Leadership & Teamwork - Ability to lead and motivate a team, foster collaboration, and build positive working relationships 

Full-Time employees will be eligible to enroll in PCKLRAMA’s healthcare, dental and vision insurance after 60 days of employment and 401K after 1 year of employment. PCKLRAMA contributes to employees premiums based upon employment tenure and role designation. In addition, employees will receive discounted open play, lessons and merchandise at PCKLRAMA. 

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

PCKLRAMA, INC. is an Equal Opportunity Employer. We are committed to providing a work environment free of discrimination and harassment. We do not discriminate against any employee or applicant for employment based on race, color, religion, sex, sexual orientation, gender identify, national origin, age, disability or veteran status. 

PCKLRAMA, INC., does not work with recruiters, unsolicited agencies or any other placement organization. There is no fee that will be paid to a third party organization for finding a qualified candidate. All candidates will submit their applications via known sources.